Help center
Start with the topic below, then contact us with the order or product details needed to resolve the request.
Track a U.S. order
Use the order ID and billing email or open your account for the latest available status.
Shipping & delivery
Checkout estimates, tracking, address issues, carrier delays, missing packages and transit damage.
Returns & refunds
Eligibility, the 30-day request window, return authorization, electronics data removal and Stripe refunds.
Warranty & support
Manufacturer warranty terms, defects, troubleshooting, compatibility, repairs and replacements.
Safety & recalls
Stop-use guidance, battery safety, CPSC recall resources and incident reporting.
Privacy & accessibility
Exercise a privacy choice, review cookie use or request an accessible alternative.
Contact support efficiently
Email info@jarhearts.com. Include the order number and checkout email for an order; the product URL and model for a pre-sale question; or the serial number and symptoms for support. Photographs are useful for damage or incorrect items. Never send a password, complete card number or security code.
Legal and policy documents
The Legal & Policy Center collects the terms that govern direct Jar Hearts purchases, U.S. fulfillment, returns, warranty, privacy and site use.