Quick answers
Common questions about buying electronics directly from Jar Hearts.
Where does Jar Hearts ship?
We ship to supported delivery addresses in the United States. Exact eligibility depends on the product, address and carrier and is shown at checkout. We do not offer international shipping.
What currency do you use?
Product prices, shipping, tax and order totals are shown in U.S. dollars.
How are payments processed?
Stripe processes checkout payments for Jar Hearts. Do not email complete card information. An authorization confirms payment availability but the order is ordinarily accepted when the shipment is confirmed.
When is an order accepted?
The automated acknowledgment confirms receipt. Unless we expressly state otherwise, acceptance occurs when we send the shipment confirmation for the product. See the Terms of Use & Sale.
How do I find a specific product?
Search by product name, brand, model number, SKU or GTIN, or browse the primary departments. Always match the exact model and compatibility requirements.
How do I confirm compatibility?
Review interfaces, dimensions, operating-system, voltage, region, mounting and manufacturer specifications. If still uncertain, contact us with both product models before ordering.
Are products new?
The product page controls. If an item is refurbished, renewed, open-box, used, international-model or “as is,” that condition should be stated. If no non-new designation appears, the listing represents it as new.
How much is shipping?
Standard shipping to supported contiguous-U.S. addresses is $5.99 below a $35.00 merchandise subtotal after discounts and free at $35.00 or more. Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses and P.O. boxes use a $14.99 special-destination rate. The cart and checkout show the applicable charge after the complete address is entered. Read Shipping & Delivery.
How can I track an order?
Use Order Tracking with the order ID and billing email, or sign in to My Account.
Can I cancel or change an order?
Contact us immediately. We will try to help before fulfillment, but a change or cancellation is effective only when confirmed. After shipment, the return policy applies.
What is the return window?
Most eligible products can be requested for return within 30 calendar days after delivery. Electronics must meet the serial, accessory, condition, data-removal and packing rules in Returns, Refunds & Cancellations.
Who pays return shipping?
Jar Hearts pays the authorized return cost for an incorrect, damaged-on-arrival, recalled or verified defective item. For an eligible change-of-mind return, the customer pays return shipping unless the product or promotion expressly says otherwise.
When will a refund appear?
After an approved return is received and inspected, we ordinarily initiate the Stripe refund within 10 business days. Your bank may need additional time to post it.
What warranty applies?
Warranty depends on the exact listing and manufacturer. Unless a separate Jar Hearts written warranty is expressly stated, manufacturer warranty terms and non-waivable legal rights apply as described in Warranty & Product Support.
What should I do if a product seems unsafe or recalled?
Stop using it, disconnect power only if safe, and follow Product Safety & Recalls. Call emergency services for immediate danger.
Do I need an account?
No when guest checkout is offered. An account can make order history and status easier to review. Keep credentials private.
How do I control analytics or request my data?
Use Your Privacy Choices to reject nonessential Google measurement or submit an applicable U.S. state privacy request.
How do I get help?
Email info@jarhearts.com with the order number or exact product URL and a concise description. Never include your password, complete card number or security code.