30-day return policy
Most products may be requested for return within 30 calendar days after confirmed delivery. Electronics require careful handling, complete accessories and matching identifiers.
Email info@jarhearts.com with your order number, item and reason. We will issue instructions and the authorized return address. The Houston correspondence address is not automatically a return center.
1. Voluntary 30-day return window
You may request a return of an eligible product within 30 calendar days beginning the day after delivery. The request must identify the order and product. After authorization, ship the item by the date in the instructions, ordinarily within 14 calendar days. This voluntary policy is in addition to rights for defective, misdescribed, recalled or otherwise nonconforming goods under applicable law.
2. Standard eligibility requirements
For a change-of-mind return, the product must be in materially the same condition as received and include the original product, manuals, parts, cables, adapters, protective materials, licenses not activated, promotional items and packaging reasonably necessary for safe resale. Manufacturer labels, UPCs, IMEI or serial numbers, security seals and warranty stickers must match our shipment and must not be removed, altered or substituted.
You may inspect a product as reasonably necessary to confirm its nature and basic function. Damage, heavy use, unauthorized repair, modification, overclocking, physical installation marks, missing components, liquid exposure, smoke or odor, account locks, or negligent packaging may make a change-of-mind return ineligible or support a reasonable deduction reflecting diminished value. No deduction is made for a defect or damage attributable to Jar Hearts, the manufacturer or transit.
3. Products generally excluded from change-of-mind returns
Unless defective, misdescribed or otherwise protected by law, the following are not eligible after the stated event: downloaded or delivered digital content; activated software, digital keys or subscriptions; customized or personalized products; gift cards; opened ink, toner, film, chemicals, batteries or other consumables; products marked “final sale” or “as is” before purchase; and sealed hygiene-sensitive goods such as in-ear products after the hygiene seal is opened. Hazardous or regulated products may require a special return method and must never be mailed contrary to carrier rules.
An exclusion does not eliminate remedies for an item that arrived incorrect, damaged, unsafe, recalled or materially different from its description.
4. Damaged, defective, incorrect or incomplete products
Contact us promptly with the order number, description of the issue, serial number where relevant, and clear photographs or video reasonably necessary to assess it. Retain packaging and do not discard a potentially hazardous battery or product without instructions. We may offer troubleshooting when appropriate, but reasonable troubleshooting is not a substitute for a legal remedy.
If we confirm that the product arrived damaged, defective, incorrect or materially incomplete, Jar Hearts will provide a prepaid return method or reimburse reasonable authorized return costs and will, at your election where required by law, repair, replace, refund or provide another lawful remedy. Availability may limit replacement. A manufacturer support process may be offered when it is faster, but we remain responsible for obligations that law places on the seller.
5. Starting a return and authorization
- Email info@jarhearts.com within the applicable window.
- Provide the order number, product, quantity, serial/IMEI if requested, reason and supporting images for damage or error.
- Wait for the return authorization, shipping instructions and correct return address.
- Remove personal data and account locks, pack the complete product securely, and ship using the instructed method.
- Keep the carrier receipt and tracking until the refund is completed.
Authorization lets us route and identify the package. A shipment sent without authorization may be delayed, refused where lawful, or returned to sender. The authorization requirement will not be applied to defeat a non-waivable statutory right.
6. Return shipping responsibility
Jar Hearts pays the authorized return-shipping cost for an incorrect product, verified defect, shipping damage or recall for which we are responsible. For an eligible change-of-mind return, you are responsible for return shipping and insurance unless the product page or promotion expressly states otherwise. Original outbound shipping is not refundable for a change-of-mind return. If a return affects an order-level discount or free-shipping threshold, the refund may be recalculated under the disclosed promotion terms, to the extent permitted by law.
7. Data, accounts and security locks
Back up any information you need, sign out of services, remove SIM and memory cards that were not included, disable device-location or activation locks, unlink cloud or manufacturer accounts, and perform a factory reset where appropriate. We are not responsible for personal data left on a returned device. If a device cannot be accessed because of a forgotten credential or defect, tell us before shipping. We may securely erase returned storage as part of inspection, repair or disposition.
8. Packing and carrier responsibility
Use protective packaging suitable for electronics and comply with battery and hazardous-material instructions. Do not attach shipping labels directly to retail packaging unless instructed. For customer-paid returns, use a trackable, adequately insured service; risk of loss remains with you until the authorized return location receives the package. For our prepaid label, follow the label and tender instructions and retain proof of acceptance.
9. Inspection, deductions and restocking fees
We inspect the received product, accessories and identifiers. We do not impose a standard restocking fee on a compliant eligible return. For a change-of-mind return that is incomplete, damaged or used beyond reasonable inspection, we may deny the return where lawful or make a reasonable, itemized deduction reflecting the lost value and missing components. We will explain a material deduction. Fraudulent substitution, counterfeit returns, serial-number mismatch or an empty package may be refused and investigated.
10. Refund timing and method
After an approved return is received and inspected, Jar Hearts will initiate the refund to the original payment method, ordinarily within 10 business days. Stripe and the issuing financial institution may require additional time to post the credit. We cannot accelerate a bank’s posting schedule or refund to a different card merely because the original card was replaced; the issuing bank ordinarily routes the credit to the associated account.
The refund includes the eligible product price and applicable tax. Original shipping is refunded when the return results from our error, transit damage, a verified defect or where law requires it. We will notify you if more information is reasonably needed to complete inspection.
11. Exchanges and replacements
Replacement depends on stock and product condition. To avoid holding a replacement indefinitely, we may process a refund and invite you to place a new order. Any replacement may be new or equivalent in condition to the product purchased, as disclosed before agreement. A replacement does not reduce any remaining manufacturer or statutory warranty.
12. Order changes and cancellations
Contact us immediately to request a cancellation or address correction. Before acceptance or fulfillment, we will make reasonable efforts to stop the order. A cancellation is effective only when confirmed. If the package has entered fulfillment or shipped, you may refuse it only if instructed or use the return procedure after delivery. If we cancel an item, we will promptly release or refund the associated payment.
13. Refund abuse and payment disputes
We may restrict the voluntary return program for documented patterns of fraud, counterfeit substitution, empty-box claims, serial abuse or repeated material policy violations, while preserving mandatory rights. Please contact us first so we can investigate an order issue. Nothing requires you to waive a lawful billing-error, card-dispute, regulatory or court remedy.
14. Mandatory state and federal rights
This policy does not exclude warranties, remedies, recall rights or refund rights that federal or state law makes non-waivable. Where a state requires a longer period, different notice, or a repair, replacement or refund remedy for a defective product, that requirement controls. Products sold “as is,” final sale or with a restricted return condition will be identified conspicuously before purchase as required by law.
15. Contact
Start a return or ask a refund question at info@jarhearts.com. Include the order number but never include a complete payment-card number, card security code or account password.