Contact Jar Hearts
Send the order or product details that let us route your question accurately. Never email passwords or complete payment-card information.
Customer support
For an existing order, include the order number and email used at checkout. For a product question, include the exact product name, model or URL.
Written correspondence
Jar Hearts
5301 Polk Street, Building 13
Houston, Texas 77023
United States
Do not send returns here unless your return authorization provides this exact address.
Order, delivery and return help
Check My Account or Order Tracking, then email us if information is missing or incorrect. For a return, provide the order number, product, reason and photographs if the item is damaged or incorrect. Wait for authorization and the correct return address.
Warranty and product safety
For a warranty issue, include the model, serial number where relevant and symptoms. For a safety issue, stop using the product and follow Product Safety & Recalls. Call emergency services for immediate danger.
Privacy, legal and accessibility requests
Use “Privacy Request,” “Legal Notice” or “Accessibility” in the email subject so the message can be routed. Privacy requests are explained on Your Privacy Choices. If a page or control is difficult to use, describe the URL, task, device or assistive technology and the accessible alternative you need.